Hospital Service Quality and Patients’ satisfaction within Soddo Christian Hospital PLC, Walaitta Region, Southwestern Ethiopia

In this paper about Hospital service quality and patient satisfaction have been considered as significant factors for any that is looking forward to succeed, the research tested a model SERVQUAL measure patient’s with delivery of service. Five main dimensions which were applied are tangibility, reliability, responsiveness, assurance empathy. The was customers who had previous experience from Soddo Christian Hospital. purpose investigate contribute customer at study helps examine understand influenced in determining satisfaction. Usable samples 250 questionnaires collected out 302 distributed patients. SPSS software used do reliability analysis regression analysis. findings showed there relationship between contextual correlation coefficient 0.730 indicate high responsiveness dimension indicated perceived direct compared other factors. Furthermore, reports depend on statistical significance predictor hospital (F5, 225= 52.395 p<.000), has probability occurrence by chance only less than 0.001) confirms that, 1% level satisfaction.
 There moderate positive correlations four are: Tangibility (r = .635), Reliability (.r .645), Assurance .620) Empathy .622) respectively.